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Can I cancel my order after I've made a purchase on the website? - You can.
We offer immediate order cancellations up to a limit of 24 hours after purchasing - so if you change your mind within that time - please send us a message and be advised that we always work hard on sending out orders to ensure they get delivered faster.
We’ll cancel and refund you in full as soon as we get your request and the order is not shipped out yet. A returns process is required for refund after the item arrives to your location if it's already been shipped out.
How do I return or exchange an item? - Our Guarantee.
Our return policy lasts 30 days beginning only when our package is delivered to your address.
We will accept any returns for all undamaged items within 30 days to guarantee customer expectations and ensure satisfaction of your purchases.
We're confident our premium curated products selection will meet or exceed your expectations but if you want to make a return - please contact our support team at email@example.com and we will respond within 24 hours to assist with the process.
What types of Payment do you accept? - All Standard Payments.
We accept all Payments by Visa, Mastercard & American Express through Shop Pay, a well-known, trusted, and secure way to make payments over the Internet.
No financial information, passwords, credit card numbers or personal information other than your name, email address, and shipping address is received by us.
What are your shipping options? - Limited by volume.
Please visit our shipping page for more detailed information.
What if the item I ordered arrives damaged?
We'll make it up to you! We take great care in selecting the manufacturers of our curated collections. If you discover a flaw or fault in the item you received, please contact us (firstname.lastname@example.org) within the first 7 days of receiving that item and we'll work it out with you.
Where do you ship from?
Primarily we ship out from fulfillment centers in the United States, Eastern Asia and Western Europe. If the item you've purchased is out of inventory in your nearest location we'll send it directly from our production lines at the same delivery times as stated in our shipping page.
Our products are efficiently packaged by our expert handling team to ensure they arrive in perfect condition regardless how far they go.
We're glad to hear your first package has arrived :)
Since you’ve ordered multiple items, they might be shipped out to you from different places in separate packages. You can rest assured that other remaining items are currently in transit to your location!